💬What the messages mean
Red or yellow messages appear at the top of the page. They tell you exactly what to fix.
| You see | What it means | What to do |
|---|---|---|
| You don’t have permission to do that. | Your role is not allowed to do this action. | Ask the business Owner to change your role or permissions (Team → Change role). |
| This feature isn’t enabled for your account. Contact support. | That tool is not part of your plan. | Message us — we can switch it on. |
| Can’t delete — … linked to it. | The item is already used in sales, stock or appointments. | Edit it instead. Deleting used records would break your accounts. |
| This unit isn’t available to sell. | The phone or cycle is already sold, returned or under repair. | Check its status on the Units page. |
| Only N remaining in batch … | You tried to sell more than the batch holds. | Enter a smaller quantity or pick another batch. |
| Batch … expired on …, cannot dispense. | The batch is past its expiry date. | Remove it from stock; use another batch. |
| Can’t return more than N of … | You are returning more than was sold. | Enter a quantity up to the sold quantity. |
| That username is already taken / A user with that email already exists. | Every login must be unique. | Use a different username or email. |
| Invalid username or password. / Too many failed attempts. | Wrong details, or too many tries. | Check caps-lock; wait a few minutes; or use Forgot password. |
| Your subscription has expired. | The plan period ended. | Open Billing and pay or submit a payment. |
| Your login isn’t linked to a company yet. | Your login has no business attached. | Message us — we will link it. |
❓Frequently asked questions
Can I use it on my phone?
Yes. Open the website on your phone and press Install app, or install the Android / iPhone app. The POS and kitchen screens also work on tablets.
Can I use it in my language?
Yes — 12 languages including Malayalam, Arabic, Hindi, Urdu, Tamil and more. Press 🌐 at the top-right. Each person can choose their own language.
Can two or more people work at the same time?
Yes. Give each person their own login under People → Team so you always know who did what.
I made a mistake in a sale. Can I edit or delete the invoice?
To keep your accounts correct, invoices are not deleted. Use Returns & Refunds for the wrong sale and sell again correctly.
Is my data safe? Can other businesses see my data?
No. Each business is completely separate — you only ever see your own company’s data. Do not share your password; give each staff member their own login.
Where do I print an invoice or receipt?
After a POS sale press Print receipt. For older sales open the sales list and press PDF.
How do I get my data into Excel?
Most lists have an Excel or Export CSV button. To download everything, use Settings → Backup & export → Download all my data.
What if the internet stops?
The POS keeps working offline and syncs your bills when the connection is back.
Can I add a new branch or another business later?
Branches: Business → Branches. A separate business can be added by us — message us.
Who can see reports and money?
Only roles with permission. The Staff role cannot see financial reports by default.
📞Contact us
When you message us, please send:
- Your business name and username.
- A screenshot of the screen and the red/yellow message.
- What you were trying to do, in one line.
WhatsApp / Call: +974 3398 2304
Email: support@looptechnologies.in
Stuck? We are one message away.
Send us a screenshot on WhatsApp +974 3398 2304 and tell us what you were trying to do.